Legal & policies

Refund and Cancellation Policy

Last updated 2026-10-27

At creatly.me, we want to be transparent about our refund policy upfront. Please read this carefully before subscribing to a plan or making a purchase on the Platform.

This Policy applies to AIKAY TECHNOLOGIES PRIVATE LIMITED (Creatly, “we”, “us”, or “our”), operating creatly.me.

1. Free plan

  • The Free plan does not require payment and can be cancelled at any time from your account settings.
  • Users on the Free plan can upgrade to a paid plan at any time.

2. Subscription plans (Pro, Pro+, Ultimate)

All subscription fees paid to Creatly are non-refundable.

  • You can cancel your subscription at any time from your account settings.
  • No refunds are provided for the current billing cycle, partial months, or unused time.
  • Once cancelled, your subscription will not renew for the next billing cycle.
  • Your access to premium features will remain active until the end of the current billing cycle.

This applies to both Monthly and Annual plans.

3. Purchases from creators

All sales are final. Once you've paid for a product, course, session, membership or service from a creator on Creatly, there are no refunds, whether you change your mind, don't use it, or don't like it. This doesn't take away rights the law gives you, for example if what you paid for is never delivered.

If a creator cancels a session you booked, they'll offer you a new time.

This is set out in Terms section 9.

4. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Unauthorized or fraudulent chargebacks may result in account suspension and recovery action. If you have a genuine concern, please email us first at support@creatly.me.

5. Abuse of refunds

We reserve the right to deny refunds to users who repeatedly subscribe and cancel to abuse the policy, or who attempt fraudulent chargebacks. Such accounts may also be subject to suspension or termination.

6. How to cancel your subscription

You can cancel your subscription anytime from your account settings under Billing. You will receive an email confirmation once cancellation is complete.

For any assistance, contact our support team at support@creatly.me.

7. Changes to this policy

We may update this Policy from time to time. Any changes will be posted on this page and the date at the top will be updated.

8. Contact us

If you have any questions about this Policy, please contact us:

Thank you for using Creatly!