Instagram integration
Auto-DM replies to comments and show your follower count.
What it does
Connecting your Instagram account (through Meta) lets Creatly power the Auto-DM features you set up — for example, replying to comments on your posts or sending a direct message to buyers — and display your follower count on your storefront. Creatly only acts on the rules you explicitly configure.
How to connect
- Go to Dashboard → Integrations.
- Find Instagram and click Connect.
- Log in with Facebook and grant access to the Instagram Business account connected to your Facebook Page.
Note: Instagram's API requires a Business or Creator account that is linked to a Facebook Page.
Permissions we request
- Your Instagram username and basic profile.
- Comments and direct messages on your account — only to run the Auto-DM features you have configured.
- Basic information about the Facebook Page connected to your Instagram Business account, as required by Meta's API.
We do not sell your Instagram data, share it with advertisers, or use it for anything beyond the features you configure.
Data we access and how it is protected
Your Instagram access tokens are encrypted at rest (Fernet, AES-128-CBC with HMAC-SHA256) in a database that is itself encrypted at rest and reachable only over a private network. We retain Instagram data only while the integration is connected and delete it within 30 days of disconnection, except where retention is required by law. See our Privacy Policy.
How to disconnect or remove the app
- From Creatly: Dashboard → Integrations → Instagram → Disconnect.
- From Facebook: visit your Business Integrations settings and remove Creatly's access.
Support
Email support@creatly.me or visit creatly.me/contact.